Refund policy

We want tou to love your Barellans, if you're not happy with your order, contact us within 30 days and we'll make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at barellanco@outlook.com.

If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at barellanco@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that for hygienic reasons, we are unable to accept returns or exchanges on socks that have been worn. Items must be unworn and in their original packaging to be eligible for a return or exchange.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your Rights Under Australian Consumer Law
Under the Australia Consumer Law (ACL), you are entitled to a refund, replacement, or repair if a product has a major fault, is not fir for purpose, or does not match its description. These rights cannot be excluded, restricted, or modified.

 

For change of mind returns, we offer a refund or exchange within 30 days of delivery, provided items are unworn and in their original packaging. For hygenic reasons, worn items cannot be returned or exchanged.

Return shipping costs for change of mind returns are at the customer's expense. If your item arrives faulty or damaged, we will cover return shipping and provide a full refund or replacement.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at barellanco@outlook.com.